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Terms and Conditions

Order Tracking

Please wait for seven days before calling 225-773-5272 for order status. Some orders may be drop-shipped from the manufacturer, or third-party suppliers, in which case order tracking information may not be readily available. If you are a registered member of our site, please refer to the order status page for tracking numbers. In the event that over seven days have passed, and you have not yet received your order, please feel free to give us a call at that time. Our sales staff will be happy to assist you.

Tracking Numbers & Order Status:
ORDER STATUS QUESTIONS AVAILABLE ONLY ON: Monday - Friday 8:30am - 6:00pm CST.


Shipping Methods

Most of our orders ship via UPS or FedEx. Shipping company will vary depending which warehouse the package is shipped from. We use warehouses all over the United States, and in most cases we can have you product to your door with-in 3 shipping days.

Drop Shipments:
Some orders are drop shipped straight from the manufacturer. If a product has been drop shipped from a manufacturer, please allow 7 shipping days before requesting a tracking number.

Truck Freight:
Some items we carry, are too big to ship via FedEx or UPS. In this case we will have to ship the item via a truck freight company. Shipping through a truck freight company may result in higher shipping charges ($85 Average), and longer wait times for the products arrival. Please allow a minimum of 2 weeks to receive any item that has to be shipped truck freight. Please see if your order can go to a commercial address rather than to a residence. This will save you money and time.


Shipping Issues

Damaged Products:
If your product was damaged during shipping, you must contact the shipper (ex. FedEx, UPS) within 48 hours of receiving the product. At that time you will need to file a damage claim with the shipper and NOT with us.

Products Lost In Shipping:
Murray Boys Custom Cars & Trucks LLC is not responsible for a package that gets lost in shipping. However if the freight company (ex. FedEx or UPS) deems the package as lost, we will ship out a replacement of the same item. Please remember we will only ship out a replacement if the freight company claims it as lost.

APO Shipping:
Murray Boys Custom Cars & Trucks LLC is not responsible for a package that gets lost in shipping when shipping to an APO.

Outside the Continental U.S.:
Murray Boys Custom Cars & Trucks LLC will not ship all over the world. Overseas orders must be completed by phone at 225-773-5272. All orders outside the Continental U.S. must ship Air Freight. This includes Hawaii, Alaska and Canada.

Ordering On-line or by Phone:
When ordering online or by phone, please make sure to give the correct information about your vehicle application. Our sales team at Murray Boys Custom Cars & Trucks LLC can only send you the correct parts based on the information given by the customer at the time of the order. We cannot be held responsible for an item not fitting or working correctly, if the customer has given incorrect information. At this point the customer will be responsible for shipping and handling charges. If we see that the right information was given and the customer was sent the wrong part, at that point it would be our fault, and Murray Boys Custom Cars & Trucks LLC will take action to correct the problem.

WARNING: DO NOT attempt to use a fraudulent credit card or check to make purchases from Murray Boys Custom Cars & Trucks LLC. We use sophisticated software to prevent credit card fraud. Any attempt to do so will result in legal action.


Payment Methods

By Credit card:

  • Mastercard
  • Visa
  • Discover

By Mailing a Check or Money Order In:
If you don't feel comfortable using your credit card or paying by check online, then you can mail in the payment for your order. If you mail in a money order, then your order will ship out as soon as we receive your payment. If you mail in a personal check, then you will have to wait for the check to clear before shipping out your order. Please contact by e-mail for check payment information.



Payments from outside U.S.:
For all orders outside the U.S. Murray Boys Custom Cars & Trucks LLC prefers a Bank Wire Transfer for payment. Please call 225-773-5272 or email for more details.

Product Availability:
Most products ship within 48 hours of order placement. There are some specialty products that have a longer lead-time Murray Boys Custom Cars & Trucks LLC will do everything we can to ship your order as soon as possible. We ship many of our products from all over the U.S. We have distributors on both the East and the West coast as well as all over the central US We ship products through these distribution centers, so that we can get your products to you as soon as possible.

Safe & Secure Ordering Guaranteed
We use secure line technology to ensure your order is processed in a safe and secure environment. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology and is SET compliant. We encrypt all your personal information including your credit card number and address so that it can not be read by anyone but us.

At this time NO order status will be given. All orders are shipped promptly and in most cases within 24-48 hours.


Cancellations

If you intend to cancel your order for any reason please do so within 30 minutes of placing your order. During night hours when you cannot call to cancel your order please send an email requesting order cancellation and call first thing the next morning (9:00 am CST). There may be associated costs with any canceled orders.

You cannot cancel an order via email only. You must talk with a live sales representative over the phone to cancel your order.

Murray Boys Custom Cars & Trucks LLC reserves the right to cancel any order at anytime.


Privacy Statement

Murray Boys Custom Cars & Trucks LLC has created this privacy statement in order to demonstrate our firm commitment to the privacy of our visitors and customers. The following discloses our information gathering and dissemination practices for this Web site:

By shopping at Murray Boys Custom Cars & Trucks LLC you are guaranteed these things:

  • Murray Boys Custom Cars & Trucks LLC will not under any circumstances sell or give away your credit card information.
  • Murray Boys Custom Cars & Trucks LLC will not under any circumstances sell or give away your e-mail address.
  • Murray Boys Custom Cars & Trucks LLC will not under any circumstances sell or give away your name.
  • Murray Boys Custom Cars & Trucks LLC will not under any circumstances sell or give away your phone number.
  • Murray Boys Custom Cars & Trucks LLC will not under any circumstances sell or give away any of your personal information.

Return Policy

Within 30 (thirty) days of receiving your order, we will exchange any UNUSED resalable item for another item of equal value. If the new item is of greater value, you will be responsible for any price difference. If new item is of lesser value, difference could be subject to a return fee. If return is due to an error on the part of Murray Boys Custom Cars & Trucks LLC, we will arrange for return shipping by use of call tag or shipping return label. We will issue 1 (one) call tag, and it will be the customer's responsibility to ensure that the part is ready for pickup. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange shipping back to us, and at NO time will a second call tag be issued.

On all returns in which Murray Boys Custom Cars & Trucks LLC is not at fault, the customer will be responsible for shipping the part back to us, and there will be no return of freight cost on the order. Also, if item is being exchanged, customer will be responsible for freight charges to ship the replacement part to the customer. All returns without exchange are subject to a restocking fee, not to exceed 35% of the purchase price of the item returned, also with no return of freight charges. Any order cancelled is subject to the same return fee. In addition: NO returns or refunds on installed or used merchandise.

  • All returned items MUST have a RGA number written on the package, items returned without a RGA number will be refused at time of delivery.
  • NO returns or refunds on custom made and developed products.
  • No electrical items will be eligible for return.
  • Any products refused upon delivery also subject to return fee.
  • You must file a claim with the SHIPPER, not with us, if your product was damaged in shipping. You may call us to obtain the appropriate phone numbers.
  • Also, if your part was lost by the shipper, you must file a claim with them. If the shipper pays the claim, we will then ship a replacement part. If the shipper denies the claim, Murray Boys Custom Cars & Trucks LLC will NOT pay to replace the part.
  • If your part arrives defective, you must make a claim with the manufacturer directly, in order to get the product replaced. You may call us to obtain a phone number for the manufacturer. By clicking on "Continue" and submitting your order, you are indicating that you have read and accept the terms of our return policy.